Terms of Service

Bookings, payments, and cancellations

3. Bookings and payments

• Monasbati is a marketplace. It connects customers with independent event-service providers (halls, photographers, musicians, chefs, and others). We are not a party to the contract for the service itself, and we do not provide, supervise, or guarantee the services.
• Providers are independent businesses, not employees, agents, or partners of NovaVantage Innovations. Each provider is solely responsible for the quality, safety, legality, and delivery of its services.
• A booking request is an offer from the customer. A binding booking is formed only when the provider accepts it in the app and, where a deposit or payment is required, that payment is completed.
• Prices are shown in Israeli shekels (₪) and are set by the provider. Unless stated otherwise, prices include VAT where applicable. Any extras, travel fees, or changes in scope must be agreed between the customer and the provider.
• Where payments are processed through the platform, they are handled by a licensed third-party payment processor. We do not store full card details. We may charge providers a service fee, which is disclosed to them in advance.
• Payments made outside the platform are at your own risk and are not covered by our support or dispute process.

4. Cancellations and refunds

• Each provider sets its own cancellation policy, which is shown on the service listing and in the booking before you confirm. By confirming a booking you accept that policy.
• Any deposit or payment is refunded according to the provider's policy and the timing of the cancellation. Where a refund is due, it is returned via the original payment method within a reasonable time.
• If a provider cancels a confirmed booking, you are entitled to a full refund of any amount paid through the platform for that booking.
• If you and the provider cannot agree, you may open a dispute with support within 14 days of the event date at support@mail.monasbati.net or from Settings → “Chat with support”. We will review the information from both sides and may, at our discretion, mediate or decide how funds held by the platform are released. Our decision does not limit your legal rights.

5. Provider obligations

• Hold and maintain all licences, permits, insurance, and registrations required by law to offer your services.
• Describe your services, prices, availability, and cancellation policy accurately, and use only photos and videos you own or are licensed to use.
• Respond to booking requests promptly and honour every booking you accept — on the agreed date, scope, and price.
• Treat customers respectfully, comply with applicable consumer-protection and tax laws, and issue legally required invoices or receipts.
• Do not attempt to move customers you met through Monasbati off the platform in order to avoid platform fees.

Conduct and content

6. Prohibited conduct

You agree not to:

• Use the platform for any unlawful purpose or in breach of any applicable law.
• Post false, misleading, defamatory, or offensive content, or fake reviews and ratings.
• Impersonate another person or business, or create accounts under a false identity.
• Harass, threaten, or discriminate against other users.
• Scrape, copy, reverse-engineer, or interfere with the platform, its security, or its data.
• Send spam, unsolicited advertising, or malicious code through the platform.

7. Content and intellectual property

• The Monasbati name, logo, app, website, and design are owned by NovaVantage Innovations and protected by intellectual-property law. You may not use them without our written permission.
• You keep ownership of the content you upload (photos, videos, descriptions, reviews). By uploading it you grant us a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, and promote it on and in connection with the platform, for as long as it remains on the platform.
• You confirm that you hold all rights needed to upload your content and that it does not infringe anyone's rights, including the privacy of people who appear in your photos.
• We may remove content that breaches these Terms or that we reasonably believe is unlawful, without prior notice.
• Reviews must reflect a genuine experience with a booking made through the platform.

Legal

8. Disclaimers and limitation of liability

• The platform is provided “as is” and “as available”. We do not guarantee that it will be uninterrupted or error-free, or that any provider will be available on your chosen date.
• To the fullest extent permitted by law, NovaVantage Innovations is not liable for the acts or omissions of providers or customers, for the quality or outcome of any service, or for any indirect, incidental, or consequential loss, including lost profits or a spoiled event.
• Where liability cannot be excluded, our total liability to you for any claim relating to the platform is limited to the service fees we received from the relevant booking or ₪500, whichever is greater.
• Nothing in these Terms limits rights that cannot be limited under applicable law, including your rights under Israeli consumer-protection law.

9. Suspension and termination

• You may close your account at any time; the steps are explained on our account & data deletion page.
• We may suspend or terminate your account, with or without notice, if you breach these Terms, if we are required to do so by law, or to protect other users or the platform.
• Bookings already confirmed at the time of termination remain subject to these Terms and the provider's cancellation policy. Sections 7, 8, 10, and 12 survive termination.

10. Governing law and jurisdiction

• These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-law rules.
• Any dispute arising from these Terms or the platform that is not resolved through our support process will be brought exclusively before the competent courts in Israel. Nothing in this section prevents you from relying on mandatory consumer-protection rules that apply where you live.

11. Changes to the Terms

• We may update these Terms from time to time. When we make material changes, we will notify you in the app or by email at least 14 days before they take effect, unless the change is required by law.
• Continuing to use the platform after the effective date of updated Terms means you accept them. If you do not agree, stop using the platform and close your account.

12. Contact

Questions about these Terms? The Terms are a legal matter and go to Monasbati — write to us at support@mail.monasbati.net