FAQ

Monasbati is an app that brings every event service into one place — halls, photography, singers, DJs, chefs, sweets, flowers and more. You browse local providers with photos, prices and ratings, send a booking request, and track it inside the app.

Monasbati is currently in a closed beta ahead of launch, and is coming soon to Google Play and the App Store. If you received a beta invitation, follow the link inside it; if you'd like early access, write to the support team.

The app and the website are available in Arabic, Hebrew and English. You can switch language at any time from the app settings.

Browse a category, pick a provider, and send a booking request with your date and details. The provider reviews and accepts it — the booking then moves to Accepted, then Awaiting payment, then Confirmed once payment is arranged, and finally Completed after the event. You follow every step from the Bookings screen in the app.

Before acceptance, your request is waiting for the provider's reply. Accepted means the provider agreed to the date and details. Awaiting payment means it's time to arrange payment according to the provider's terms. Confirmed means payment is arranged and the date is held for you. Completed means the service was delivered. If the provider declines or the booking is cancelled, you get a notification right away and the new status shows in the app.

Yes, subject to each provider's cancellation policy, so ask the provider about it before confirming. To change the date or details, contact the provider through the app — the earlier, the better. If you can't reach an agreement, write to the support team with your booking reference and we'll review the case with both of you.

Payment is arranged inside the app according to each provider's terms: when the booking reaches Awaiting payment, you see the amount and the payment method the provider uses — some providers ask for a deposit first and the balance later. Once payment is arranged, the booking moves to Confirmed. Keep payments within the flow shown in the booking so everything stays on record.

Refunds follow the cancellation policy of the provider you booked with, and the terms may depend on when you cancel and the type of service. If you believe you're owed a refund you haven't received, write to the support team with your booking reference and any messages or receipts — we'll review the case with both sides according to the provider's policy and our terms of use.

The price you see in a booking is the price agreed with the provider, and any additional amount must be shown to you clearly before you agree to it. Platform fees that apply to service providers are set out in their provider agreement — if you're a provider with a question about fees, check your agreement or write to the support team.

If you provide event services — a hall, a photo studio, a band, a kitchen, or anything else — email support@mail.monasbati.net or use the contact form on the support page. Our team will help you set up your account, add your services, photos and prices, and walk you through the provider agreement before you start receiving requests.

Provider payouts follow the agreement signed with each provider — it defines the transfer method, timing, and any fees deducted. You can track your bookings and payments from your account in the app. If you have a question about a specific payment, write to the support team with the booking reference and we'll check it for you.

You can request deletion of your account and data at any time: email support@mail.monasbati.net from the address linked to your account with the subject “Delete my account”, or follow the full steps at monasbati.net/delete-account. We verify your identity, then permanently delete the account — usually within 30 days — keeping only what we're legally required to keep, for as long as required.

We collect what's needed to run the service: your account details (name, email, phone), your booking details, your messages with providers and the support team, and the device information needed to deliver notifications. We don't sell your data, and we share with a provider only what they need to fulfil your booking. Full details are in the Privacy Policy.

In the app, open Settings → Chat with support. On the web, use the contact form at monasbati.net/support, or email support@mail.monasbati.net. We usually reply within two business days — if it concerns an event coming up soon, mention the date and booking reference so we can prioritise it.

Open the support chat inside the app or send a message from the support page, include the booking reference and exactly what happened, and attach screenshots or photos if you have them. Our team reviews the case with both sides and comes back to you with next steps. Serious reports about inappropriate behaviour are handled confidentially and with priority.

First close the app, open it again, and check you're on the latest version. If it keeps happening it's a technical fault: send it to NovaVantage, the company that builds and runs the system, at support@novavantage.io, with your device type, the app version, and a screenshot if you can. Questions about a booking, a payment, or your account stay with the Monasbati support team.